Shipping policy

Shipping and order processing

Boat Tops Warehouse works with specialist suppliers and fulfilment partners to arrange delivery. Please contact BTW for all delivery questions; we coordinate your order with the supplier.

Payment clearance, processing and transit

We begin supplier order processing after your payment has cleared and the funds are available to Boat Tops Warehouse. An order confirmation or card authorisation does not mean your goods have been dispatched.

Allow time for BTW to verify payment, confirm stock and delivery details, and arrange fulfilment with the supplier. This coordination is additional to supplier processing and courier transit. Our fulfilment partner publishes a dispatch target of two business days after it receives payment for standard orders; this is not a promise that your order will arrive within two days.

For standard US mainland shipments, the supplier advertises approximately three to five business days in transit. Treat this as an estimate after dispatch, not total time from checkout. Other countries, remote areas, oversized items, pre-orders and unavailable stock may take longer. We will confirm the applicable estimate when coordinating your order. Business days exclude weekends and relevant public holidays.

If dispatch will miss an agreed timeframe, we will contact you with an update and the option to agree to a revised timeframe or cancel unshipped goods for a refund, as applicable. Nothing in this policy removes your rights regarding delayed or undelivered orders.

Destinations and remote addresses

Checkout shipping options are available for supported destinations in the United States, Canada, Australia and Europe. Availability depends on the product and address. New Zealand and other destinations outside our standard regions require supplier confirmation.

Post offices and couriers use different remote-area classifications. If your address is remote, you are unsure, or no suitable checkout rate appears, fill your cart and request a shipping quote before paying. We review your full order and destination manually; a postcode alone does not guarantee a final rate.

If the supplier identifies an extra delivery charge after an order is placed, we will seek your agreement before proceeding with that charge. Where delivery cannot be arranged on acceptable terms, contact us to resolve or cancel unshipped goods as applicable.

Delivery details and tracking

Please provide accurate contact and delivery information. We will pass on tracking when available. Import duties or local charges, where applicable, will be clarified for your destination; do not assume they are included unless stated. For damage, missing items or delivery problems, contact BTW promptly with your order number and photographs where possible. Your applicable consumer rights remain unaffected.